How Domino’s Has Adapted to COVID-19

Domino (also known as bones, cards, men or pieces) is a small rectangular block of rigid material, normally twice as long as wide, that is used in games to mark the end of one stack or turn in a sequence. Each face is marked with an arrangement of dots resembling those on dice. Depending on the variant, dominoes can be valued either by their number of spots or by the blank spaces on their faces. The sum of these values is sometimes called the rank or weight of a domino.

Lily Hevesh started playing with dominoes as a child, building straight or curved lines and flicking the first to see the whole chain fall in a beautiful cascade of rhythmic movement. She’s now a master domino designer, building mind-blowing creations with the power of gravity and friction.

She makes test versions of each section of a domino display before putting it all together. This process allows her to make precise corrections if something doesn’t work as intended. Hevesh builds the biggest 3-D sections first, then adds flat arrangements and finally lines of dominoes that connect them all together. She’s even built a 15-color rainbow spiral using 12,000 dominoes.

A domino is a game of strategy and luck, played by two or more players with a set of 28 tiles. The tiles are shuffled into a “stock,” or boneyard, and each player draws seven from the stock to form his or her hand. The value of a domino is determined by the arrangement of its pips, or dots, and by the number of spaces on each face. A domino with more pips has higher value than a domino with fewer pips.

While many restaurants have been struggling with COVID-19, Domino’s has seen an opportunity in takeout and delivery services. The company has been investing in innovative technology created and developed by teams in its World Resource Center in Ann Arbor, Michigan.

As a result, Domino has been able to adapt quickly to the changes in consumer behavior as people have moved away from eating out to ordering food for delivery. It has also taken advantage of the growth in third-party services that allow customers to place orders via twitter, text or emoji and track the status of their deliveries.

The company’s CEO Don Meij takes this philosophy to heart, appearing on the television show Undercover Boss where he is sent to work in one of Domino’s busiest stores and analyzes how employees handle the busy lunch rush. He pays special attention to the company’s delivery service, where he observes how employees interact with the customers and how the cars that they use to deliver pizza are kept in poor condition. He then implements new policies to improve the system. He also emphasizes the importance of listening to the customer.