Domino’s Pizza and the Coronavirus Pandemic

Domino is a game of skill, strategy and chance for two or more players. The domino pieces are marked with an arrangement of spots (similar to the numbers on a die) or a blank square, and each domino is distinguished by its one unique feature — an edge. The edges of the domino are curved inward or raised from the rest of the piece, which gives them a special tactile feel. The dominoes are commonly made from polymer or wood, although other materials such as stone (e.g., marble or soapstone) and various metals have also been used.

The dominoes are used for positional games in which the player places a domino edge-to-edge against another to cause it to match or total a specified value, or both. Depending on the game, there are a number of different ways to accomplish this, but in general, the two pieces must be identical or they may have to form an exact set of all numbers (e.g., 6 to 6) or a given total such as 12 (double-six). Because this is an exceptionally small number of possibilities for four people or more, many Domino sets are “extended” by adding ends with greater numbers of spots. This increases the maximum number of unique domino ends by three, allowing for more matches and higher scoring.

In addition to addressing the core issues of its business, Domino’s is using its accelerated growth to innovate and iterate. The company’s focus on the latest technology, including self-driving cars and zero-click ordering, serves three larger goals: to reduce the amount of human interaction required for customer orders, allow customers to order from more devices, and increase the speed at which they can deliver pizza.

There’s a reason that Domino’s is the largest pizza chain in the country: The food is consistently good and the delivery service is fast. During the coronavirus pandemic, the chain increased its delivery offerings to stay competitive and even opened some stores for carside deliveries, something that isn’t always possible in a restaurant.

Domino’s has over 75,117 locations in the United States, though that count dropped slightly during the pandemic because of some Domino’s restaurant closures related to the coronavirus. The chain gets its cheese from the same supplier as nearly every other pizza chain, Leprino Foods.

Aside from the company’s incredibly quick turnaround time during the pandemic, Domino’s has a reputation for excellent customer service. One of its core values is “Champion Our Customers,” and the company’s former CEO David Brandon put a lot of effort into listening to employees and addressing complaints before they grew out of control. When Doyle took over as CEO, he continued to promote this value and to listen directly to customers. These strategies helped Domino’s bounce back from a turbulent period.